Overview: Manage client relations and audit site operations to ensure high service quality.
Core Responsibilities
Client Experience: Manage helpdesk tickets, follow up on escalations, and collect feedback.
Quality Control: Conduct site audits (cleaning, security, technical, gardening) and enforce SOP compliance.
Reporting: Monitor Quality standards and deliver weekly performance reports.
Key Requirements
Experience: 2+ years in CRM/QA within Facility Management or Hospitality.
Tech Skills: Hands-on experience with Excel or ticketing software.
📌 Crm Executive Ludhiana (India)
🏢 Kay Cee
📍 India