Role : Endpoint engineer Location : Bangalore Market-competitive salary & Perks
We are Systal: a global managed network, cloud and security transformation specialist.
We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and creative potential of their IT infrastructure

Summary
Operate and mature endpoint experience monitoring, device telemetry and proactive remediation capability across physical and virtual endpoints.

Core responsibilities
Configure, tune and operate DEX / DEM tooling where deployed and approved.
Monitor endpoint experience across laptops, virtual desktop and key colleague devices.
Identify poor device experience, performance trends and recurring endpoint issues.
Provide escalation support for endpoint performance and digital experience issues.
Feed endpoint experience insights into Tech Bar, Service Desk, EUC and automation teams.




Support proactive remediation use cases where tooling and approvals are in place.
Support integration of DEX insights with ServiceNow and operational reporting where available.
Contribute to XLA / experience reporting once tooling coverage and baseline are agreed. Skills / experience
DEX/DEM tooling such as Zscaler ZDX, Nexthink or equivalent.
Endpoint performance diagnostics and telemetry analysis.
Understanding of VDI and laptop experience issues.
ServiceNow integration and reporting awareness.
Analytical mindset and ability to convert data into operational improvement actions.
Dependencies
DEX/DEM tooling licences, endpoint telemetry coverage, agent deployment, ServiceNow integration, agreed experience baseline, reporting access and RLG data governance approval.

Qualifications:

Undergraduate degree / Postgraduate or equivalent experience

Why come and

📌 Endpoint Security Engineer Bengaluru
🏢 Systal Technology Solutions
📍 Bengaluru