Responsibilities (Other duties may be assigned.)
Manage Production Deployments
Responsible for the overall success of assigned customer deployments as the single point of contact during the deployment period.
Build and maintain robust relationships with key customer stakeholders
Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track and on time.
Manage customers to ensure all teams are aligned and deliverables are met
Maintain project tracking and customer issue documentation within appropriate systems and database.
Release Management, including Change Management Drive
Continuous improvement of Release Standards and Processes
Oversee and ensure efficient allocation of resources by ensuring projects stay within budget while maintaining quality standards and implementing cost-saving measures where appropriate
Education and/or Experience
A college degree or equivalent work experience
2+ years of relevant work experience in Change and Release Management
Prior experience in cloud, networking,
security products, and enterprise network infrastructure is a plus
Knowledge, Skills and Abilities
Strong decision-making and prioritization skills, with the ability to operate effectively under pressure while managing multiple customers
Solid problem-solving and analytical skills, with the ability to identify roadblocks and develop effective solutions
Excellent verbal and written communication skills
Ability to work on multiple projects simultaneously
Excellent interpersonal skills, with the ability to build relationships with colleagues, customers, and stakeholders
Collaborate with internal and customer teams to ensure an excellent customer experience
Ability to work effectively in a distributed, quick-paced, and dynamic team workplace
Ability to present to large audiences and facilitate large-scale calls
Strong project management and organizational skills
Knowledge