Job Description
Under general supervision, develops, designs, and supports IT technology solutions within end-user and hardware systems. Performs complex analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs. Develops design specifications and deliverables related to the support system enhancements.

Responsibilities
Manage and perform infrastructure upgrades and maintenance to SCCM/Microsoft Configuration Manager
Develop and maintain ULS PC images for laptops and desktops using OSD and Autopilot (in collaboration with team)
Assist with ULS’s patching and vulnerability management processes for Windows workstations and servers
Performing software review, as necessary, to determine software solutions based on user request
Perform software distribution and packaging duties as necessary
Document configuration and installation processes and details
Perform system hardware/software troubleshooting as necessary




Interface with hardware and software vendors as necessary during imaging processes and standards activities
Interface with users, other support staff, and service desk for escalated troubleshooting assistance
Assist in creating and deploying Active Directory Group Policy in relation to end-user computing configuration
Actively participate in strategy and planning sessions related to PC and end client activities
Contribute to projects/activities that improve the end user experience
Create and generate out of the box and custom SSRS reports from SCCM/Microsoft Configuration Manager
M&A; Integration and Device Strategy participation
Performs other duties as directed

Qualifications
University degree in Computer Science or a related discipline plus generally five years of directly related experience and working technical IT experience in area(s) of specialty.
Demonstrated knowledge of personal computer hardware and the Microsoft Windows 11 operating system, its serv

📌 It Technical Senior Analyst Bengaluru
🏢 UL Solutions
📍 Bengaluru