Job Title: Customer Retention ExecutiveJob Summary

We are looking for a proactive and customer-focused Customer Retention Executive to build solid customer relationships, improve customer satisfaction, and reduce customer churn. The ideal candidate will engage with existing customers, address concerns, and ensure long-term customer loyalty.

Key Responsibilities
Contact existing customers through calls, emails, and messages to ensure satisfaction and strengthen relationships.
Handle customer queries, concerns, and complaints with timely and effective resolutions.
Identify at-risk customers and implement retention strategies to reduce churn.
Promote relevant products, services, and renewal plans to existing customers.
Follow up with customers for renewals, feedback, and service updates.
Maintain accurate customer records and interaction history in the CRM system.
Coordinate with internal teams to resolve customer issues efficiently.




Track customer retention metrics and prepare regular reports.

Required Qualifications
Bachelor's degree in any discipline.
0–3 years of experience in Customer Retention, Customer Service, Telecalling, or Relationship Management.
Excellent verbal and written communication skills.
Robust negotiation and problem-solving abilities.
Basic knowledge of MS Office and CRM software.
Ability to build rapport and maintain long-term customer relationships.

Preferred Skills
Customer Relationship Management (CRM)
Customer Retention & Renewals
Communication & Active Listening
Negotiation & Persuasion
Complaint Resolution
Follow-up & Relationship Building
Time Management
MS Excel & MS Office

Pay: ₹14,000.00 - ₹25,000.00 per month

Application Question(s):
Are you a immediate joiner ?

Work Location: In person

📌 Customer Retention Executive Tilak Nagar
🏢 RNFI MONEY PRIVATE
📍 Tilak Nagar