About Client-
A Global Leading IT Service MNC

Role
Delivery Head BFS

Location
Chennai

Exp
18 to 24 yrs

Role Summary

The Account Service Delivery Manager (ASDM) will be responsible for leading and expanding a strategic Banking account, ensuring exceptional service delivery while driving long-term business growth. The role requires a commercially driven leader who can combine delivery excellence with account expansion, partner closely with senior client stakeholders, and lead large-scale digital transformation initiatives across complex enterprise settings.

Key Responsibilities

• Own the overall success, profitability, and growth of a strategic Banking account with end-to-end accountability for delivery, governance, and customer satisfaction.

• Develop and execute account growth strategies to expand existing engagements through cross-sell, up-sell, and current transformation opportunities.

• Build and maintain trusted relationships with senior client stakeholders, including VP, SVP, and C-level executives.

• Lead governance forums, executive reviews,



and strategic planning sessions to align business objectives with technology roadmaps.

• Oversee the successful delivery of large-scale IT services, ensuring adherence to SLAs, quality standards, and operational excellence.

• Drive digital transformation initiatives, including cloud migration, application modernization, and enterprise managed services programs.

• Own account financials, including revenue forecasting, budgeting, margin optimization, and investment planning.

• Partner with solutioning, presales, and delivery teams to develop cutting-edge technology solutions aligned with client business objectives.

• Manage complex, multi-stakeholder engagements, effectively resolving escalations and ensuring high levels of customer satisfaction.

• Identify business risks and opportunities, proactively implementing strategies to improve account performance and long-term value.

• Collaborate with global

📌 Delivery Head Bfs Chennai
🏢 Saaki Argus And Averil Consulting
📍 Chennai