Role & responsibilities

Preferred candidate profile

We are seeking a highly experienced and technically solid Network Lead to manage enterprise network operations within the Global Command Center (GCC). The ideal candidate should possess deep hands-on expertise in network infrastructure, routing, switching, firewalls, firmware upgrades, OS patching, security compliance, incident management, and operational governance across multi-customer environments.

The candidate will be responsible for leading network operations, handling critical incidents and escalations, driving infrastructure stability, ensuring security compliance, and coordinating with cross-functional teams for seamless execution of network changes and maintenance activities.

Key Responsibilities
Lead and manage Network Operations within the Global Command Center workplace.
Monitor and support enterprise network infrastructure across multiple customer settings.
Handle critical incidents, major outages, escalations, and ensure timely resolution within SLA timelines.




Perform advanced troubleshooting for LAN, WAN, SD-WAN, VPN, Wireless, Internet, and Data Center network issues.
Perform firmware upgrades, OS patching, and lifecycle management for routers, switches, firewalls, and network security devices.
Manage configuration updates, backups, validation, and standardization across network infrastructure.
Conduct pre-upgrade and post-upgrade validation activities to ensure network stability and minimal downtime.
Perform L3 triage and troubleshooting for network-related incidents, patch failures, vulnerability findings, and performance issues.
Ensure security compliance by addressing vulnerabilities and implementing remediation recommendations.
Manage and support network security technologies including Firewalls, IDS/IPS, VPN, and NAC solutions.
Participate in Change Management activities including risk assessment, and implementation planning.
Maintain proper documentation in

📌 Network Lead Sme Bengaluru (India)
🏢 3i Infotech
📍 India