Role Overview

We are seeking an experienced Customer Success Manager & Internal Operations Auditor to monitor customer satisfaction, audit internal operations, and ensure process, inventory, licensing, and billing accuracy.

Key Responsibilities
Review client queries, complaints, pending issues, and resolution timelines.
Audit actual sales and activated licences against billed licences.
Conduct inventory and operational audits and report discrepancies.
Monitor internal processes and recommend corrective actions.
Conduct regular team meetings and review operational performance.
Meet clients when required to understand and resolve their concerns.
Prepare audit reports, observations, and corrective-action plans.
Coordinate with the Sales, Support, Accounts, and Operations teams.
Travel to client locations whenever required.

Eligibility and Skills
Minimum 2–3 years of experience in customer success, operations, internal auditing, or process management.
Robust understanding of operational processes, auditing,



and customer management.
Positive analytical, communication, problem-solving, and team-coordination skills.
Ability to identify process gaps and ensure timely corrective action.
Experience in healthcare, hospitals, HMIS, SaaS, or technology companies is preferred.
Willingness to travel as required.

Remuneration
Monthly salary: ₹45,000–₹65,000
Final compensation will depend on the candidate’s experience, operational knowledge, and auditing capabilities.

Pay: ₹45,000.00 - ₹65,000.00 per month

Perks:
Commuter assistance

Application Question(s):
Do you have at least 2 years of hands-on experience in customer success or operations, including internal process audits, inventory/licence verification, client-query resolution, cross-functional team coordination, and willingness to travel when required?

Work Location: In person

📌 Customer Success Bhandup
🏢 Neuralbits Technologies
📍 Bhandup