The Global Technical Operations Manager is a senior leadership role responsible for ensuring the stability, availability, and performance of SEI’s global production technology ecosystem. This position oversees 24x7x365 operational coverage across multiple teams, ensuring seamless execution of production processes, rapid response to incidents, structured problem resolution, and adherence to client and internal SLAs.

What You Will Do
Operational Leadership
Lead global technical operations teams providing 7x24x365 support.
Ensure system availability, stability, and resilience across production settings.

I
ncident & Problem Management
Oversee major incident response and root cause analysis.
Lead structured problem management practices.

SLA, Quality & Reporting
Own SLA compliance for critical production processes.
Produce SLA reports and operational dashboards.

Tools, Automation & Governance
Leverage ServiceNow, PagerDuty, job schedulers, and monitoring platforms.
Champion automation and standardization.

Business & Stakeholder Engagement




Communicate technical issues in business terms.
Partner across engineering, development, product, and service delivery.
Team Leadership
Build, mentor, and lead a high‑performing global operations team.

What We Need From You
Minimum 10 years in production technology operations in financial services.
Expertise in distributed middleware, Oracle database, batch scheduling, monitoring.
Experience with ServiceNow and PagerDuty.
Solid incident/problem management capability.
Ability to articulate technical concepts to business stakeholders.

What We Would Like From You
Experience supporting large‑scale distributed applications.
Understanding of audit and compliance processes.
Ability to prioritize workload and multi-task between projects
Strong analytical and problem-solving skills
Experience working in and contributing to a team-oriented and cooperative environment

SEI’s competitive adva

📌 Global Technical Operations Manager Hyderabad
🏢 Sei
📍 Hyderabad