Role & responsibilities

Responsible for end-to-end delivery execution, client satisfaction, and financial health for major customer accounts .
Delivery Excellence & Governance: Oversee end-to-end project and service delivery across key accounts. Establish governance frameworks, track KPIs, and enforce strict adherence to SLAs, quality standards, and compliance protocols.
Financial Performance Management: Manage the P&L; (Profit & Loss) for assigned accounts. Monitor revenue realization, optimize delivery costs, and prevent revenue leakage through proactive risk management.
Account Growth & Solutioning: Identify prospects for technology deployment (e.g., automation) that add value to the client.



Support sales and pre-sales by architecting solutions that drive organic growth and contract renewals.
Talent & Capability Development: Spearhead demand forecasting and resource planning to ensure the right talent is deployed. Partner with HR and Competency groups to drive upskilling initiatives and build leadership pipelines within the account.
Stakeholder & Escalation Management: Act as the primary point of contact for senior client stakeholders. Lead cross-functional teams to resolve complex escalations, maintain high CSAT/NPS scores, and ensure total customer experience.

Preferred candidate profile

20+ years experience.

📌 Head Service Delivery Chennai
🏢 Saaki Argus And Averil Consulting
📍 Chennai