Role & responsibilities

Job Summary

We are looking for a Business Process Manager with hands-on exposure to 3PL

transportation operations. The role is responsible for studying existing processes across

multi-client logistics operations, identifying inefficiencies, and implementing standardized,

scalable, and cost-effective processes while ensuring adherence to SLAs and customer

requirements.

Key Responsibilities
Analyze and document existing 3PL transportation processes across multiple

clients
Identify operational inefficiencies, process gaps, and service risks impacting SLAs
Design and implement process improvements to enhance productivity, turnaround

time, and cost control
Standardize workflows while allowing flexibility for client-specific requirements
Develop, update, and enforce Standard Operating Procedures (SOPs)
Collaborate closely with operations, customer service, IT, and commercial teams
Support implementation and optimization of WMS / TMS / ERP systems
Track and analyse operational KPIs (OTIF, productivity, inventory accuracy, cost per





order, etc.)
Support continuous improvement and operational excellence initiatives
Ensure compliance with safety, quality, and regulatory standards

Required Skills & Qualifications
Bachelors degree in Logistics, Supply Chain, Business, or related field
Minimum 3 years of experience in a 3PL workplace
Strong understanding of contract logistics operations
Hands-on knowledge of warehouse processes (inbound, storage, picking, packing,

dispatch)
Valuable understanding of transportation management (planning, execution, carrier

coordination)
Experience in process mapping, SOP development, and process optimization
Familiarity with WMS / TMS platforms
Robust analytical and problem-solving skills

Preferred Skills
Exposure to Lean / Six Sigma / Continuous Improvement tools
Experience managing multi-client or multi-site operations
Working knowledge of cost modelling and productivit

📌 Business Process Manager 3pl Transportation Operations Pune
🏢 FM India Supply Chain
📍 Pune