Role Overview
We are seeking a Senior IAM Support Engineer to manage day-to-day IAM operations, provide L2/L3 support, and ensure the stability and security of identity platforms. The role focuses on troubleshooting authentication issues, supporting integrations, and maintaining access management services across enterprise applications.
Core Skills & Experience
Authentication & Authorization Support
Robust working knowledge of OAuth 2.0, OpenID Connect (OIDC), and SAML
Experience supporting Auth0 or similar IAM platforms in production settings
Troubleshooting & Incident Management
Proven ability to diagnose and resolve authentication and authorization issues
Experience analyzing logs, SAML assertions, OAuth tokens, and API failures
Familiarity with ticketing systems and SLA-driven support environments
IAM / CIAM Operations
Hands-on experience managing IAM/CIAM platforms
Support for user lifecycle management (provisioning, deprovisioning, access changes)
Understanding of RBAC and ABAC implementation and support
Cloud IAM Support
Experience supporting IAM services in AWS, Azure, or GCP
Ability to troubleshoot identity-related issues in cloud environments
API & Integration Support
Experience supporting IAM integrations with REST APIs
Understanding of tokens, JSON, and API authentication flows
Basic Development Knowledge
Working knowledge of Java or .NET (for troubleshooting integrations)
Ability to review logs and debug IAM-related application issues
Security & Compliance
Awareness of IAM security best practices
Understanding of access governance and compliance requirements
Key Responsibilities
Provide L2/L3 support for IAM platforms, ensuring high availability and performance
Troubleshoot authentication, authorization, and SSO issues across applications
Support integrations with Auth0, Azure AD, AWS Cognito, and enterprise applications
Manage user lifecycle activities, including provisioning and access updates
Moni