Senior Technical Support engineer XDR/XSIAM

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
Location :
Bengaluru, India (Hybrid)
Duration:
12 Months
Job Title:
Senior Technical Support engineer XDR/XSIAM(Contractor)

Job Description

Duties

At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results.



You’ll enjoy networking with key contacts outside your own area of expertise, with a robust capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working settings, and better cybersecurity. Your quick thinking and support to our clients provides the quick assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact
Provide Technical Support to customers and partners
Provide technical services include writing scripts, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
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📌 Senior Technical Support Engineer Contractor Bengaluru
🏢 Palo Alto Networks
📍 Bengaluru