Key Responsibilities
Operations Management
Oversee end-to-end business operations
Ensure smooth execution of projects and service delivery
Monitor KPIs, SLAs, and operational performance
Team Leadership
Manage department heads, team leads, and operations staff
Hire, train, and mentor employees
Drive a performance-focused culture
Process Improvement
Identify inefficiencies and implement process optimization strategies
Use tools/automation to improve productivity
Ensure standard operating procedures (SOPs) are followed
Client & Stakeholder Management
Work closely with clients to ensure satisfaction
Handle escalations and critical issues
Collaborate with senior leadership (CEO, VP, etc.)
Financial Oversight
Manage budgets and operational costs
Improve profitability through efficiency
Track revenue vs. expenses for operations
Compliance & Risk Management
Ensure company policies and regulatory requirements are met
Mitigate operational risks

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Work Location: In person

📌 Assistant Vice President Gurugram
🏢 Vplak India
📍 Gurugram