Description
To lead and manage the support, maintenance, and optimization of the bank’s core banking applications and interfaces connecting to CBS.
This role ensures uninterrupted banking operations, effective incident resolution, and problem management to continous improve uptime to manage the Retail Module in Flexcube Core Banking System.
Oversee daily CBS retail application Support of core banking systems and related modules and make sure incidents/Service requests are resolved witin TAT.
Ensure smooth execution of EOD/B OD/EOM/EOY processes.
Monitor system health, perform preventive maintenance, and ensure data accuracy.

Responsibilities

Managerial Responsibilities:
Provide First and second-level support for application-related issues of retail module.
Collaborate with business/Operations users and IT helpdesk to resolve day-to-day issues.
Liaise with external vendors for support, enhancements, and compliance.
Meet and negotiate service levels; and manage vendor performance.
Lead incident, change, and problem management processes.




Lead and mentor the application support team.
Assign tasks, set goals, and monitor performance.
Conduct training sessions for users and internal teams.
Drive to implement best practices.
Coordinate with InfoSec and Technology teams for system hardening, penetration testing, and patch management.
Maintain operational manuals and ensure regulatory compliance
Drive service improvement reviews and ensure SLAs/OLAs are met.

Functional Responsibilities:
Manage CASA, TD/RD, Standing Instruction, Remittance, Clearing, TDS, Interest applicaiton, Retail loan, cash credit, overdraft in Flexcube Retail module.
Support for Month end, Quarter-end, & year end activities
Support DR drill execution as along with surround systems
Support for enhancements and production support fixes.
Support for VAPT mitigation and audit observations (internal, regulatory)

Qualifications

MCA/ MTech/ Btech
Min Exp: 10 year

📌 Lead Application Support Fcr Thane
🏢 CSB Bank
📍 Thane