Principal Responsibilities:
Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT.
Ensure strict adherence to regulatory requirements for Affluent customer segment.
Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers.
Manage complaints and ensure resolution within TAT.
Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
Deliver performance on service-quality scorecard
Visit Customers for service related and profilers.
Skills and Requirements:
Excellent communication skills with customer service orientation
Courteous, patient and polite
Team player
Knowledge of Microsoft Excel
Understanding of banking norms and processes
Minimum qualification – Graduate