Description
Job Title
General Manager – Operations
Department / Division

Operations
External Interface
(Enlist external agencies/authorities that you are required to deal with while discharging your duty)
Retailers – Business Development/ Sales Head, Store Managers
Outsourced Agencies
Local municipal authorities/ government and other regulatory bodies

Minimum Qualification
(i.e education, training etc.)
Graduate, MBA

Minimum Experience
15+years of retail industry experience in Operations

Special Skills/Attributes
(required for performing the job effectively)
Sound Knowledge of Mall Management practices
Principles of building and maintaining retailer / customer relationship
Knowledge of business planning and budgeting
Should possess positive decision making and leadership skills

Overall Purpose/Objective
Of the job




Responsible for the overall operations and maintenance of the property in order to provide customers with a comfortable workplace and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption
Key Responsibilities
(List major responsibilities, that you have, to achieve the key objectives)
Develop and deploy the mall management strategy and implement policies and processes related to parking, house-keeping, horticulture, pest control and façade cleaning across all the malls and common area in coordination with Centre Director
Prepare an overall budget for the Operations department incorporating operations, security and engineering expenses after reviewing the annual/quarterly
Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Enginnering,Parking, House-keeping etc.)
Develop and maintain valuable working relationships with all retailers by interacting with them on a regular basis and resolve their issues
Monitor the completion of leasing administration process by the retailer, provide with Occupant’s Manual and monitor adhe

📌 General Manager Pune (India)
🏢 Phoenix Mills
📍 India