Description
We are looking for a highly organized and detail driven Administrative Assistant to support the IT Problem Manager in the coordination, documentation, and governance of the Problem Management function. This role helps ensure reliable IT services by supporting investigations into root causes, tracking long term fixes, and assisting with reporting and communication across the business.
The ideal candidate thrives in structured settings, enjoys working with data and documentation, and is comfortable coordinating between technical teams and leadership stakeholders.

Responsibilities
Administrative & Operational Support
• Provide day to day administrative support to the IT Problem Manager.
• Schedule and coordinate Problem Review Meetings, Post Incident Reviews (PIRs), and Root Cause Analysis (RCA) sessions.
• Prepare meeting agendas, take detailed minutes, and track follow up actions.
• Maintain calendars, manage workflow planning, and support governance cycles.
Problem Management Support (ITIL Framework)
• Assist with logging, updating,



and tracking problem records within the ITSM tool (e.g., ServiceNow, Jira, Freshservice).
• Ensure information for major incidents and ongoing problems is complete, accurate, and documented according to process.
• Liaise with technical teams to gather missing RCA evidence, timelines, or workaround documentation.
• Help track the progress of Known Errors, permanent fixes, and preventative measures.
• Maintain the Problem Register and ensure all documentation is stored in the appropriate repositories.
Coordination & Communication
• Act as a central point of contact between the Problem Manager, support teams, business stakeholders, and vendors.
• Draft and distribute communications related to major incidents, root cause findings, and service improvement commitments.
• Support the creation of guidance documents, SOPs, templates, and repeatable administrative processes.
Reporting & Data Administration
• Assist the Problem Manag

📌 Problem Administrator Hyderabad (India)
🏢 Verisk Analytics
📍 India