Role & responsibilities
Act as the point of contact and coordinator between sales, supply chain, category, and operations teams to ensure smooth execution of all customer transactions.
Drive daily operational excellence track, monitor, and follow up on open issues, customer escalations, and execution bottlenecks.
Ensure a high-quality customer experience by resolving escalations swiftly and aligning internal teams on service delivery expectations.
Take ownership of KPI dashboards, ensuring accurate and timely tracking of all key sales and operational metrics.
Perform deep dives into key topline metrics to identify performance gaps and initiate corrective actions.
Handle incoming customer queries, follow up proactively, and close issues over phone calls when necessary.
Collaborate cross-functionally to improve processes and align teams toward customer goals.

Preferred candidate profile
Experience in the HORECA segment or a startup/quick-paced setting.
Basic knowledge of CRM tools or ticketing systems.
Bachelor's degree in business, operations, or a related field.

📌 Global Command Centre Executive Horeca Bengaluru
🏢 VBeyond
📍 Bengaluru