At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

ITSM JD

Key Responsibilities
Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery
Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework
Creation of service model framework in line with RFP requirements, candidates with multi-vendor implementation experience are preferred
Robust understanding of various Line of Business, Multi-Vendor workplace, Ways of Working, Cross Vendor SLAs, in a Service Integration Framework




Demonstrates excellent consultative solution skills during various phases of the bid
Ability to build plan & Service Management Implementation Roadmap and solid understanding of Project Management skills along with inter dependencies between People, Process, Tools, Vendors
Ability to deliver Service Management Implementation Projects , Due Diligence, or Assessment as a Lead or Consultant
Ability to prepare clear, concise, and persuasive communication for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a trustworthy image
Ability to interface with global lines of business and other technical teams in gathering/developing strategic approach and customer requirements in order to formulate apt solution.
Work as part of the bid team and provide support to the functional group personnel working together.
Experience of working in a dynamic workplace, balancing ch

📌 Tech S And T Tech Cloud Dev Itsm And Service Integration Management Senior G Mumbai
🏢 EY
📍 Mumbai