Noida, Uttar Pradesh
Job Summary
To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.
Key Responsibilities
Co-Ordination With Onsite Track Leads And Engaging With Customers
Ensure Process Effectiveness And Continual Service Improvement
Managing Cost Of Providing Service Within Budgeted Levels
Managing Risks And Escalating Appropriately To Sr Management
Managing Support Operations To Agreed Slas
To Lead, Guide And Coach The Team
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📌 Sr Service Delivery Manager Noida
🏢 HCLTech
📍 Noida