Key Responsibilities
Database Management: Maintain and update customer records, continuously deduplicate entries, and ensure data integrity across all system sources.
Campaign Execution: Build, segment, and deploy automated email or multi-channel marketing campaigns (like SMS and WhatsApp).
Lead & Pipeline Management: Route qualified leads to the appropriate sales representatives and track their movement through the sales funnel.
Customer Support & Query Resolution: Handle inbound customer queries, resolve grievances, and log all interaction histories into the system.
Reporting & Analytics: Generate recurring dashboards and performance reports detailing campaign ROI, pipeline health, and customer engagement metrics. [1]
Cross-Functional Alignment: Coordinate with sales and marketing teams to ensure smooth handovers, process standardizations,



and campaign consistency.
Required Skills & Qualifications:-
Technical Proficiency: Hands-on experience with CRM platforms.
Communication Skills: Exceptional written and verbal communication to draft marketing copy and coordinate with non-technical stakeholders.
Experience: Typically 1 to 3 years of hands-on experience working with CRM systems in an administrative, sales, or marketing capacity, though fresh graduates are sometimes hired for junior roles

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:
Commuter assistance
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Crm Executive Fort (Mumbai)
🏢 Ccigmaa Lifestyles
📍 Mumbai