We are looking for a Leadership SRE to take ownership of the BHIM platforms application stability, reliability, and continuous improvement. The ideal candidate will bring solid expertise in DevOps, CI/CD, and Site Reliability Engineering (SRE) practices while leading maintenance initiatives, managing critical incidents, and driving automation and operational excellence.

Key Responsibilities
Application Maintenance & Reliability
Own end-to-end maintenance and support of BHIM applications, ensuring high availability, performance, and scalability.
Lead incident management, root cause analysis (RCA), and issue resolution for production systems.
Identify and resolve performance bottlenecks, defects, and system vulnerabilities.
Implement proactive monitoring and alerting frameworks to minimize downtime.
DevOps, CI/CD & SRE Enablement
Drive adoption and optimization of DevOps practices, CI/CD pipelines, and automation frameworks.
Work closely with engineering teams to improve deployment reliability, release cycles, and rollback strategies.




Implement SRE principles such as SLIs, SLOs, error budgets, and system observability.
Enhance system resilience through capacity planning, failover strategies, and chaos testing (preferred).
Leadership & Team Oversight
Provide technical leadership and guidance to software maintenance and support engineers.
Define KPIs, SLAs, and operational metrics for system performance and team efficiency.
Foster a culture of ownership, accountability, and continuous improvement.
Act as a technical escalation point for high-impact incidents.
Process Excellence & Automation
Establish and improve maintenance processes, including patch management, version control, and release governance.
Drive automation in monitoring, deployment, and incident response to improve operational efficiency.
Ensure adherence to ITIL practices and service management frameworks.
Stakeholder & Cross-Functional Collaboration
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📌 Sre Leadership Role Hyderabad
🏢 National Payments Corporation Of India (NPCI)
📍 Hyderabad