Job Title: Retail Operation Manager- Financial Services

Job Purpose

Need an operation manager who can centrally drive following:
Creating, ensuring adherence, and constantly revising Operation processes and Strategy
Rolling out and driving adherence to the process and strategy with team members.
Collaborating and interacting with other departments such as sales , credit ,finance and collections etc.
Publishing management information, Presentations, dashboards, trend charts in Excel and other company data visualization tools
Owning and managing adherence to processes and procedures for operations as per the company policies
Managing operations through agency and on roll employees
Managing customer care department.

Key Responsibilities

Responsible for:
Ensuring adherence to processes and policies as per company and regulatory guidelines.
Implementation of operations strategy with teams and tracking compliance
Reporting and analysis of the portfolio data with segmentation and stratification
Consolidated presentations for senior management




Managing operation agency and on roll employees, coordinating with Field teams including its Service levels
Responsible for processes at Head office related to Audit and compliance activities.
Handling customer care. Resolving external and internal customer queries within time lines defined
Managing Operations projects , user acceptance testing , vendor management
Payment application (Incoming and outgoing)

Experience Required
Ease of working with, understanding, and remembering operations metrics and numbers
Expertise in Data reporting, stratification, segmentation, and Analysis
Expertise in creating trend charts, data visualization to display the required data
Experience in creating operations strategy preferably in NBFC industry
Exposure to Captive finance
Excellent communication skills in terms of working with senior management and managing communications wi

📌 Retail Operation Manager Financial Services Delhi
🏢 Cnh Industrial
📍 Delhi