Customer Handling
Attend all walk-in customers professionally.
Understand customer requirements and investment objectives.
Explain project features, specifications, pricing, payment plans, and offers.
Build trust and maintain long-term customer relationships.
Resolve customer queries promptly and professionally.
Lead Management
Handle all digital leads received from Meta Ads, Google Ads, website, property portals, WhatsApp, referrals, and other sources.
Contact every assigned lead within the prescribed turnaround time.
Conduct telephonic follow-ups until closure.
Maintain regular communication with prospective customers.
Reactivate old and dormant leads.
T
elecalling & Follow-Up
Make daily outbound sales calls.
Schedule customer meetings and site visits.
Follow structured follow-up plans using CRM software.
Maintain high responsiveness through calls, WhatsApp, SMS, and email.
Ensure no inquiry remains unattended.
Site Presentation
Conduct skilled site visits and project demonstrations.
Explain:
Location advantages
Commercial potential
Floor plans
Unit availability
Investment returns
Rental potential
Project amenities
Construction status
Possession details
Sales & Deal Closure
Convert inquiries into bookings.
Understand customer objections and address them effectively.
Negotiate within company-approved pricing policies.
Coordinate with management for approvals wherever required.
Achieve assigned monthly and quarterly sales targets.
Prepare booking proposals and assist customers with payment planning.
Documentation
Ensure complete customer documentation before booking.
Collect and verify KYC documents.
Assist customers with booking forms and application forms.
Coordinate with the accounts and legal departments for documentation.
Maintain proper customer files.
CRM & MIS
Update every inquiry in the CRM system.
Record all customer interactions accurately.
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