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Position: Operations Manager – Integrated Facilities Management (IFM)
Location: Chennai

Sodexo is looking for an experienced and dynamic Operations Manager to lead and grow our Integrated Facilities Management business. If you have solid operational expertise, commercial acumen, and a passion for client relationship management, we'd love to hear from you.

Key Responsibilities
Manage existing operational contracts while ensuring contract retention, growth, and portfolio expansion within the assigned territory.
Deliver profitable operations by achieving business targets, controlling costs, and improving Gross Operating Profit (GOP).
Ensure compliance with contractual obligations and Sodexo policies while driving operational excellence.
Support business development through solution costing, tender participation, and proposal preparation for current IFM opportunities.
Build and maintain solid multi-level client relationships and understand the client's strategic objectives.




Ensure customer expectations are consistently met and provide accurate financial and operational reports to the Regional Head.
Drive timely collections by coordinating with internal stakeholders, clients, suppliers, and the Finance team.
Mentor and support Business Development and Operations teams to achieve business goals.
Ensure adherence to Sodexo service standards and quality benchmarks.
Conduct Monthly Operations Meetings (MOM) with clients and ensure timely closure of action items.
Review and monitor:
QHSE scores and corrective action plans
Golden Rule Tracker
Invoice management
Customer Satisfaction Measurement (CSM)
Business Performance Review (BPR)
Resource Planning Tool

Qualifications & Experience
Bachelor's Degree in Electrical or Mechanical Engineering.
Minimum 12+ years of experience in Facilities Management.
Strong leadership and team management skills.

📌 Operations Manager Chennai
🏢 Sodexo
📍 Chennai