Job Title: Front Office Executive
Department: Front Office
Location: Hotel The Magnus
Reports To: Front Office Manager
Job Summary:

The Front Office Executive is the first point of contact for guests at Hotel The Magnus, responsible for delivering a warm welcome, productive check-in/check-out, and ensuring a seamless guest experience. This role requires excellent communication, coordination, and customer service skills.

Key Responsibilities:Guest Handling & Service:
Greet and welcome guests in a qualified and friendly manner.
Handle check-in and check-out procedures efficiently.
Address guest queries, requests, and complaints promptly.

Front Desk Operations:
Manage room reservations, cancellations, and modifications.
Maintain accurate guest records and documentation.
Coordinate with housekeeping for room readiness.

Communication & Coordination:
Liaise with different departments (Housekeeping, F&B;, Maintenance) for guest requirements.
Handle phone calls, emails, and walk-in inquiries.

Cash Handling & Billing:
Process payments, billing,



and invoicing accurately.
Maintain daily cash reports and shift closures.

Upselling & Revenue Support:
Promote room upgrades and hotel services.
Support revenue generation through effective guest interaction.

Compliance & Grooming:
Maintain professional appearance and grooming standards.
Follow hotel policies, procedures, and safety guidelines.

Key Skills & Competencies:
Excellent communication and interpersonal skills
Customer service orientation
Basic computer knowledge (PMS systems preferred)
Problem-solving ability
Multitasking and time management skills

Qualifications & Experience:
Graduate or Diploma in Hotel Management / Hospitality preferred
1–3 years of experience in front office or customer service role
Freshers with positive communication skills can also apply

Working Conditions:
Rotational shifts including night shifts
Weekends and holidays working required
Fast-pace

📌 Front Office Executive Coimbatore
🏢 Broadway Megaaplex
📍 Coimbatore