EUC Technician
Experienced EUC Technician specializing in end-user support, device management, and IT issue resolution.
Chance to be one of our first team members in Woolworths Group India in Bangalore

Woolworths Group India is partnering exclusively with Zinnov Group to recruit for this position.

About the role

To provide support excellence, service availability and performance for all End User Computing devices for the Woolworth Group. Provide face to face and remote technical experience and resolution for user computing devices, whilst working closely with Product Owners for the supportability of user devices and needs.

What youll do
Provide quality technical support services to all customers in a qualified, responsive and effective manner for computing hardware, software applications, mobility devices and numerous other technology solutions
Perform EUC capabilities at site Tech Centres
Gain assistance from or assign/escalate incidents and problems to appropriate support groups to ensure timely resolution
Use of tools to investigate and triage user issues,



irrespective of geography
Use the ServiceNow application for interaction, problem and incident management during service restoration activities.
Patching of IT equipment and managing comms room access for structured cabling and patching
Ensure remote communication rooms are in line with WW Standards
Provide onsite coordination and implementation with the installation of any recent network infrastructure that is to be installed at Data Centre, office and warehouse sites, while ensuring that all changes are reflected in the Woolworths change management system.
Provide local Infrastructure support
Provide initial analysis to problems with network infrastructure and ensure that these are referred onto Vendors or Support Teams in a in a timely manner.
Provide technical assistance to local business units with projects requiring IT involvement
Implement and support Nationally dev

📌 Euc Technician Bengaluru
🏢 Woolworths Group International
📍 Bengaluru