17 Aug
|
Multinational
|
Bengaluru
17 Aug
Multinational
Bengaluru
Job Description – Team Leader Operations (Financial Crime Operations)
Role:
Operations Assistant Manager
Designation:
Team Leader – Operations
Location:
Bangalore
Experience:
5+ Years
Role Overview
We are looking for an experienced Team Leader – Operations to lead a Financial Crime Operations team responsible for Anti-Money Laundering (AML), Fraud Investigations, and Financial Intelligence Unit (FIU) activities. The ideal candidate will have robust people management skills, deep knowledge of financial crime regulations, and a proven track record of delivering operational excellence while ensuring compliance with regulatory and client requirements.
Key Responsibilities
Lead, mentor, and manage a team of approximately
20 Financial Crime Analysts
responsible for AML, Fraud Investigations, and FIU operations.
Ensure timely resolution of financial crime cases while identifying and escalating potential money laundering and fraud risks.
Collaborate closely with client stakeholders to understand business requirements, implement process improvements,
and drive operational excellence.
Provide regular coaching, mentoring, and performance feedback to develop team capability and ensure consistent high-quality delivery.
Monitor operational performance and ensure achievement of all
SLA, KPI, quality, and productivity targets
.
Handle L1 escalations, customer complaints, and complex operational issues in a timely and effective manner.
Review and ensure the accuracy of Suspicious Activity Reports (SARs) and regulatory escalations to authorities such as the
National Crime Agency (NCA)
and other applicable regulators.
Drive continuous improvement initiatives, identify process gaps, and recommend cutting-edge solutions to improve efficiency and control.
Ensure adherence to client policies, internal Information Security (InfoSec), compliance, and regulatory guidelines.
Conduct regular one-on-one meetings to address performance concerns, career development, and e
📌 Team Leader Aml, Fraud Investigations, Fiu Bengaluru
🏢 Multinational
📍 Bengaluru