Job Profile: Customer Service Executive - Night Shift - WFH

Location: Noida (Sector 58) - Head Office

Pls note that the Training would be in-office in day shift.

Key Responsibilities:
Manage inbound calls/mails from domestic & international customers
Handle query, request & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
Solid follow up on cases to ensure final resolution keeping the customer experience in mind.
Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.
Coordinate timely with inter-departments to resolve escalations.
Make outgoing calls for follow-up cases and ensure closure.
Adhere to business SOP and quality guidelines
Manage social media query on Instagram, WhatsApp, Facebook & Twitter
Basic MS word & MS Excel skills to manage relevant data on G-drive

Requirements:
Valuable verbal and written communication skills
Solid active listening and comprehension skills
Telephone etiquettes & Email etiquettes
Multi-tasking: To be able to work in a blended process

📌 Walk In Customer Support Executive Noida (India)
🏢 High Street Essentials
📍 India