Role & responsibilities

Sales Excellence
Achieve the sales & execution targets of Slimming Services (including targets for self).
Improve sales of slimming packages through up selling, while cross-selling of beauty packages.
Plan & execute sales events in coordination with Corporate.

Customer Excellence
Drive customer excellence by ensuring high standards of service by the Slimming team.
Ensure regular follow-up of clients & execution of packages within validity.
Address client concerns proactively & ensure client satisfaction.
Implement corporate policies & SOPs, conducting audits & reviews for compliance.
Liaise with the Corporate Office for updates, technical inputs, & stock availability.
Send required information to Corporate Office including the number of clients booked, completed packages, & other reports.

Leadership & Team Management
Conduct recruitment, induction, & orientation of recent Slimming staff as per SOPs.
Lead & develop the Slimming team to enhance performance, service delivery,



& service efficacy (Inform Slimming Staff about the monthly promotional offers & incentive policy wrt Sales, Execution & Products targets).
Conduct regular meetings with staff for sorting out grievances & taking suggestions for improvement.
Check attendance (plan for absenteeism), work allocation (Slimming appointments & distribution/rotation of work) & manage weekly off days for Slimming staff.
Responsible for grooming, training, discipline, & welfare of Slimming staff.

Technical & Operational Excellence
Ensure protected handling & maintenance of all equipment of the Slimming section.
Monitor & review progress of clients after each slimming session.
Ensure suitable corrective actions wrt all Unsuccessful Outcomes wrt clients & adherence to Escalation Matrix to deliver the desired outcomes (including, if required, to the Corporate Technical team for prompt & timely assistance).
Ensure slimming cards are fil

📌 Slimming Head Mumbai
🏢 VLCC
📍 Mumbai