ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.
Set and manage Collections tower performance and provide strategic directions to team, while ensuring smooth delivery of day-to-day operations (e.g. credit exposure limits and review), Driving effectiveness of collections outbound calls, ensuring 100% touch base on every account within first 2 weeks of the month, Building rapport with internal team (i.e. sales, disputes, operations etc.) and key end customers.
• Carry out people management responsibilities in accordance with the organizations policies and applicable laws, including:
Plan, assign and direct work.
Appraise performance, provide feedback and coaching, and reward and discipline employees.
Provide opportunities for learning and self-development and facilitate the development of technical competencies.




Continuously strive to build a culture of high-performance.
Facilitate effective teamwork and builds cooperative relationships internally and externally.
Ensure that overall delivery of services to BUs meets or exceeds agreed KPIs and SLAs defined between Operating Companies and SSC and is within a strong internal control framework.
Ensure that PD% is reducing, cash collections are increasing and risk to bad debts is reducing month by month.
Ensure that team is documenting all discussions with customers on the collections tool.
Provide the workplace for the Collections team to achieve and sustain best practices in effectiveness, quality delivery and efficiency within a robust internal control framework.
Build customer behavior intimacy through review of outstanding, cash flows, volumes, payment patterns to offer insightful solutions.
Work with various internal teams to ensure seamless experience

📌 Supervisor, Collections Pune
🏢 XPO INDIA SHARED SERVICES
📍 Pune