Timings : 11:30 AM - 9:00 PM
Week Off : Sunday
Laptop : Mandatory
Role Overview:
We are seeking an empathetic and customer-focused Customer Success Manager (CSM) to ensure customer satisfaction, engagement, and retention by supporting students and parents throughout their learning journey.
Key Responsibilities:
Act as the primary point of contact for assigned customers.
Ensure smooth onboarding and ongoing engagement.
Assist students and parents in using learning platforms effectively.
Track progress, usage patterns, and proactively resolve concerns.
Ensure high customer retention through quality support.
Conduct webinars, training sessions, and engagement activities.
Identify upsell and cross-sell opportunities.
Maintain accurate records of customer interactions.
Primary Skills Required:
Excellent verbal and written communication skills
Robust interpersonal and relationship-building abilities
Customer-first mindset with problem-solving skills
Ability to handle multiple customers efficiently
Prior experience in customer success / account management (valuable to have)
Qualification :
Bachelor’s degree in Business, Marketing, or B.Tech (CS / IT / Engineering preferred)