Key ResponsibilitiesOperations Management
Manage day-to-day branch operations for FTL transportation.
Ensure timely placement of vehicles and on-time delivery of shipments.
Monitor vehicle movement through GPS and coordinate with drivers and transporters.
Optimize fleet utilization to maximize operational efficiency.
Handle route planning, trip scheduling, and dispatch activities.
Resolve operational issues, delays, vehicle breakdowns, and customer escalations promptly.

Business Development
Develop recent business opportunities to increase FTL transportation revenue.
Build and maintain robust relationships with existing and prospective clients.
Conduct regular customer visits and identify opportunities for business expansion.
Prepare quotations, negotiate freight rates, and finalize contracts.
Achieve monthly and annual revenue targets.

Customer Relationship Management
Maintain high levels of customer satisfaction.
Ensure timely updates regarding shipment status.
Address customer complaints and implement corrective actions.




Conduct regular service review meetings with key customers.

Vendor & Fleet Management
Develop and maintain relationships with fleet owners and transport vendors.
Ensure availability of vehicles as per customer requirements.
Negotiate transportation rates with vendors.
Monitor vendor performance and compliance with service standards.

Financial Management
Manage branch profitability and cost control.
Monitor freight margins and operational expenses.
Approve branch expenses within authorized limits.
Ensure timely billing, collections, and payment follow-ups.
Prepare monthly MIS reports, revenue reports, and profitability analysis.

Team Management
Lead, mentor, and motivate branch employees.
Allocate responsibilities and monitor team performance.
Conduct regular training on operational processes and safety standards.
Manage recruitment, attendance, leave, and performance evaluations.

Complian

📌 Branch Manager Guwahati
🏢 MGT TATA MOTORS
📍 Guwahati