Key Responsibilities :-
- Handling team of Remote technical support engineers, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).
-As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.
- To be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and
grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.
- Provide remote technical support to international clients via phone, email, chat, and remote
desktop tools.
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers,
and peripherals.
- Install, configure, and maintain operating systems,



software applications, and security patches.
- Set up and configure VPN connections for secure remote access.
- Implement and support multi-factor authentication (MFA) solutions, including Yubikey.
- Collaborate effectively with cross-functional teams across different time zones to escalate and
resolve complex technical issues.
- Document support tickets, solutions, and troubleshooting procedures in Jira or similar ticketing
systems.
- Provide training and guidance to international end-users on IT best practices and procedures.
- Stay updated on emerging technologies and industry trends to continuously improve service
delivery and enhance client satisfaction

Requirements:-
- Minimum of 2 years of experience as a team leader in remote desktop support, preferably with international clients .
- Proficiency in using remote support tools and technologies.
- Robust troubleshootin

📌 Team Leader Navi Mumbai
🏢 TaskUs
📍 Navi Mumbai