Position Overview

We are seeking a agile, results-driven, and hospitality-focused
Assistant General Manager (Unit Head)
to oversee the complete operations of our premier resort in Pondicherry. As the Unit Head, you will be entirely responsible for day-to-day operations, financial performance, guest satisfaction, and team leadership. You will ensure the resort maintains the highest standards of service while seamlessly blending Pondicherry’s unique cultural charm with luxury hospitality.
Location:
Pondicherry (Puducherry)
Reports To:
Managing Director
Department:
Administration

Key Responsibilities
Operational Leadership & Unit Management
Oversee all core resort departments, including Front Office, Housekeeping, Food & Beverage (F&B;), Kitchen, Maintenance, and Security.
Ensure smooth, seamless day-to-day operations that align with the brand's standard operating procedures (SOPs).
Maintain the physical property to the highest standards, ensuring regular preventive maintenance and safety compliance.
Guest Experience & Quality Assurance




Act as the face of the resort, interacting with guests, gathering feedback, and personally handling high-profile VIPs.
Maintain an exceptionally high standard of customer service, proactively resolving guest grievances to ensure positive online reviews (TripAdvisor, Google, OTA platforms).
Infuse local Pondicherry culture, aesthetics, and hospitality nuances into the guest experience.
Financial Acumen & Revenue Growth
Drive the unit's profitability by managing operational budgets, controlling costs, and optimizing resource allocation.
Collaborate with the Sales & Marketing/Revenue management teams to maximize room occupancy, average daily rate (ADR), and F&B; revenue.
Review monthly P&L; statements and implement corrective actions to meet financial targets.
Team Leadership & Talent Management
Lead, mentor, and motivate a diverse team of department heads and staff, fostering a culture of account

📌 Assistant General Manager Puducherry
🏢 CGH Earth
📍 Puducherry