Job Title: Customer Care Executive

Job Type: Full-time

Company Description:

At Provilac, we are all about The Positive Stuff. We are a leading organic milk supplier in Pune, Mumbai & Hyderabad, soon launching in a few more cities. We deliver farm-fresh milk right at the doorstep of our 25,000 customers on a daily basis.

Responsibilities:
Respond promptly to customer inquiries via phone, email, WhatsApp, and app tickets.
Acknowledge and resolve customer complaints in a professional manner.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with internal departments to resolve customer issues.
Ensure customer satisfaction and provide skilled customer support.
Provide information about products and services to customers.
Follow up on customer interactions to ensure all issues are resolved.
Maintain a positive, empathetic, and qualified attitude toward customers at all times.

Education: Bachelors Preferred.

Experience: 1+ years of relevant experience in the field.

Job Timings: Rotational Shift

7am to 4pm

1pm to 10pm

Working Days: 6 days of a week

Week Off: 1 week of (Rotational)

📌 Customer Support Representative Pune (India)
🏢 P9 Farms
📍 India