Job Description: Lead Quality & Process Excellence

Role Overview

As the Lead – Quality & Process Excellence, you will be responsible for driving continuous improvement, operational efficiency, and quality standards across our fulfillment center network. Partnering closely with Operations and Central teams, you will champion Lean/Six Sigma methodologies to optimize processes, reduce losses, ensure strict SOP compliance, and directly elevate the customer experience.

Key Responsibilities
Continuous Improvement & Waste Elimination
Lead cross-functional Kaizen, Lean, and Six Sigma projects to streamline operations and eliminate non-value-added activities.
Conduct work measurement studies, process optimization, and automation initiatives to continuously boost productivity.
Design, standardize, and scale best-in-class operational processes across all sites.
Quality Metrics & Defect Reduction
Monitor, analyze, and drive improvements across core operational KPIs:
Productivity & Efficiency
Inventory DPPM (Defects Per Million Prospects)




Damage Rates & Loss Prevention
INF (Inventory Not Found) & Wrong Picking rates
Process Compliance
Perform deep-dive Root Cause Analysis (RCA) and implement robust Corrective & Preventive Actions (CAPA) for recurring quality defects and operational gaps.
Audit Governance & Compliance
Drive regular audit governance to ensure strict adherence to Standard Operating Procedures (SOPs).
Champion inventory accuracy through cycle count controls and process rigor.
Establish a continuous feedback loop to update SOPs based on ground realities and process changes.
Data Analytics & Insights
Analyze operational metrics, build real-time performance dashboards, and deliver actionable insights to leadership.
Leverage data to pinpoint bottleneck areas and quantify business impact for proposed solutions.
Cross-Functional Collaboration & Capability Building
Partner with Central Logistics, Tech, and Site Ope

📌 Process Quality Lead Delhi (India)
🏢 Flipkart
📍 India