Greetings from KVC CONSULTANTS LTD

Hiring for Largest MNC at Bangalore Location for a Customer Service International Profile.

Work Location: Bangalore

Skills: International Customer Support - Non Voice/Voice

Freshers/Experienced both can apply

Qualification: UG/Graduates both can apply.

For Experienced:--Salary Upto Rs 3.60 LPA - 6.50 LPA

For Freshers :- Salary Upto Rs 3.20 LPA - 3.90 LPA

Note- For experienced (International Voice/Chat Experience required)

Job Description:
• Managing all customer interactions through calls in a timely and qualified manner within an agreed service level.
• Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets.
• Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.




• Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests.
• Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners.
• Flexibility to cross-train and support with other complexities in the wider business area.
• Assist with any other key tasks as requested.
• Ability to adapt to and thrive in a quick-paced, energetic environment.
• Communicate clearly and professionally both verbally and in writing.
• Problem-solving skills, including questioning and diagnostic abilities.
• Demonstrate an ability to develop and maintain a network of contacts internally and externally.
• Understanding of customer contracts and delivery expectations.
• Effective listening skills and excellent attention to detail.
• Decision Making: Decisions are mainly based on policy, process and publis

📌 International Customer Support @bangalore Salary Up To Rs 6 50 Lpa Bengaluru
🏢 KVC CONSULTANTS
📍 Bengaluru