Job Summary

We are looking for an energetic, persuasive, and customer-focused Senior Telemarketing Executive to join our team at Hairdo Salon, Kochi. In this role, you will be responsible for driving salon bookings, managing customer relationships, introducing current beauty/grooming packages, and upselling premium services over the phone. You will play a pivotal role in converting inquiries into loyal clients and driving revenue growth.

Key Responsibilities
Client Acquisition & Appointment Booking:
Make outbound calls to existing and potential clients to promote hair, skin, and grooming services.
Schedule, confirm, and reschedule client appointments to maximize salon seat utilization.
Upselling & Cross-Selling:
Pitch high-value packages, bridal services, seasonal offers, and membership plans.
Understand client requirements and recommend suitable hair and beauty treatments.
Lead Conversion & Follow-Ups:
Follow up on leads generated through social media campaigns, walk-ins, and website inquiries.
Manage appointment cancellations and re-book missed visits.




Customer Retention & Feedback:
Conduct post-service feedback calls to ensure complete customer satisfaction and handle queries professionally.
Send personalized offers and reminders for regular treatments (e.g., hair care cycles, facial schedules).
Reporting & CRM Management:
Maintain accurate records of client interactions, preferences, and booking statuses in the salon CRM system.
Share daily/weekly call and conversion reports with salon management.

Key Requirements & Skills
Experience: Minimum 2–4 years of experience as a Telecaller, Telemarketing Executive, or Front Desk Executive (experience in the beauty, wellness, or luxury retail sector is a solid plus).
Communication: Exceptional verbal communication skills in Malayalam and English. Transparent articulation and pleasant phone etiquette are essential.
Sales Aptitude: Proven track record of convincing clients, handling objections

📌 Hair Salon Manager Kochi (India)
🏢 HAIRDO
📍 India