Role Overview
Are you passionate about troubleshooting and providing top-notch technical assistance? Join us as a
Technical Support
, where you’ll play a key role in resolving technical issues, ensuring smooth IT operations, and enhancing the user experience.

In this role, you’ll provide
hardware and software support, network troubleshooting, and system maintenance
, working closely with internal teams and customers to resolve technical challenges efficiently. Your expertise in
Windows/Linux settings, troubleshooting methodologies, and IT support tools
will be critical in keeping systems running smoothly.

If you thrive on problem-solving, customer support, and optimizing IT performance, we’d love to hear from you

Responsibilities
Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and in office support.
User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
System Maintenance & Updates – Ensure regular system updates,



patches, and security fixes to maintain system integrity.
Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Education & Experience
Bachelor’s degree in computer science, Information Technology, or a related field.
Certifications such as CompTIA A+, ITIL, CCNA, or Microsoft Certified IT Skilled (MCITP) are a plus.
Relevant experience in technical support, IT helpdesk, or system administration.
Proficiency in Windows/MacOS/Linux troubleshooting and software installations

📌 Technical Support Ahmedabad (India)
🏢 QLC India
📍 India