Key Responsibilities
Post-Sales Support
Act as the primary point of contact for customers from booking to handover.
Provide accurate, timely, and courteous responses to all client queries to ensure a seamless experience.
Documentation Management
Coordinate preparation, verification, and execution of all post-sales documents, including Allotment Letters, Agreements for Sale, Registration documents, and related paperwork.
Liaise with legal and sales teams to ensure compliance and accuracy.
Payment Tracking & Coordination
Follow up with customers for milestone-based payments and ensure payment schedules are adhered to.
Coordinate with the finance team for receipt issuance, reconciliation, and escalation of delays.
CRM System & Data Management
Maintain updated and accurate customer records in the CRM system.
Track follow-ups, reminders, communication logs, and project-wise client status.




Handover & Possession Coordination
Assist in unit readiness checks, snag identification and rectification follow-up.
Coordinate with project, engineering, and facility management teams for smooth handovers.
Ensure all possession documents and kits are ready and delivered professionally.
Client Interaction & Experience
Deliver a high-touch, luxury-grade customer experience through polished communication and personalised attention.
Conduct client meetings, project walkthroughs, and escalation handling with professionalism.
Reporting & MIS
Prepare and share periodic MIS reports on client status, payments, registrations, escalations, handovers, and other KPIs with internal stakeholders.

📌 Senior Executive Crm Pune
🏢 Tribeca Creators
📍 Pune