Supports implementation of various projects/initiatives.
Gathers business requirements/enhancements.
Supports the team in business process improvements and documentation as needed for processes/technology.
Maintains and improves sales processes, CRM/CPQ capabilities.
Apply AI and automation tools (e.g., predictive scoring, next-best-action, conversational AI, Copilot-style tools) to improve sales efficiency
Support adoption of AI-driven CRM capabilities such as lead scoring, prospect prioritization, and sales activity recommendations
Identify opportunities to automate manual sales operations processes using AI and workflow tools
Partner with stakeholders on implementation of AI-enabled processes/ technology
Collaborate with IT and other teams on system enhancements, AI use cases, and data integrations
Communicates and works directly with CRM/CPQ users globally to help resolve their sales process/technology related questions/ issues.
Validates changes through testing/UAT.
Collaborates across global teams for free flow of work, information, ideas,



and technology.
Follows the guidelines to work with teams including IT to analyze and implement solutions.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
Bachelors' degree or equivalent of education and 4+ years of relevant work experience.
Has working knowledge of Salesforce CRM and/or Oracle CPQ or similar technologies
Demonstrates experience using AI, machine learning, or predictive analytics in a business or sales context
Experience with AI-driven sales tools (e.g., predictive forecasting, lead/chance scoring, sales copilots)
Advanced analytical skills with proficiency in Excel, SQL, BI tools, or similar technologies
Critical thinking skills with robust business acumen and ability to translate insights into action.
Excellent communication and stakeholder management

📌 Sales Operations Maharashtra
🏢 UL Solutions
📍 Maharashtra