Build Relationships. Lead Teams. Drive Customer Success.

As a Customer Relationship Manager at Vanamayil Chits, you will play a key role in ensuring exceptional customer experiences while leading and mentoring a team of Relationship Executives. You will strengthen customer trust, improve service quality, and guide your team to achieve business and customer satisfaction goals.

Key Responsibilities
Build and maintain solid, long-term relationships with customers.
Understand customer needs and provide timely, effective solutions.
Lead, motivate, and supervise a team of Relationship Executives.
Monitor team performance and ensure excellent customer service standards.
Resolve customer concerns and handle escalations professionally.
Support customer onboarding, renewals, and retention activities.
Coordinate with internal departments to ensure smooth service delivery.




Track customer feedback and implement improvements to enhance satisfaction.
Achieve team targets while maintaining high-quality customer engagement.
Prepare performance reports and share insights with management.

Requirements
Excellent communication and interpersonal skills.
Solid leadership and team management abilities.
Problem-solving and customer-focused mindset.
Ability to work in a target-driven environment.
Experience in customer relationship management, sales, finance, or chit fund services is an added advantage.

Pay: ₹35,000.00 - ₹45,000.00 per month

Perks:
Health insurance
Life insurance
Paid sick time
Paid time off

Work Location: In person

📌 Customer Relationship Manager Tiruchirappalli
🏢 Sri vannamayil chits
📍 Tiruchirappalli