17 Aug
|
Team Computers
|
Khandala
17 Aug
Team Computers
Khandala
Role & responsibilities
Job Title: L1 Desktop Support Engineer
Experience: 1 to 3 Years
Key Responsibilities:
Provide Level 1 support for desktops, laptops, printers, and peripheral devices.
Install, configure, and troubleshoot Windows OS, MS Office, and standard software.
Resolve hardware, software, and basic network issues.
Handle user onboarding, asset allocation, and IT asset tracking.
Log, track, and resolve tickets within defined SLAs.
Escalate complex issues to the L2 support team when required.
Preferred candidate profile
Knowledge of Windows OS, MS Office, Outlook, and basic networking.
Experience with desktop/laptop troubleshooting and IT asset management.
Familiarity with ticketing tools and remote support.
Positive communication and customer service skills.
📌 Desktop Engineer, Khandala
🏢 Team Computers
📍 Khandala