Job Description

Role & Responsibilities:
Manage customer accounts and orders for assigned customers.
Communicate with customers in German and English (written and verbal).
Process customer orders and delivery schedules in SAP SD.
Coordinate with Production, Logistics, Quality, Sales, and Supply Chain teams.
Monitor delivery schedules, inventory, and customer requirements.
Handle customer complaints and order-related issues.
Maintain customer portals and master data.
Support logistics planning, documentation, and dispatch activities.
Perform order analysis, backlog management, and reporting activities.

Preferred Candidate Profile:
Fluent communication skills in German and English.
3+ years of experience in Customer Service, Order Management, or Supply Chain.
Hands-on experience with SAP SD.
Experience in customer interaction, logistics coordination, and delivery management.
Solid analytical and problem-solving skills.

Perks & Benefits:
Competitive compensation package.
Learning and development opportunities.
Team-oriented work setting.
Health and wellness perks.

📌 Customer Service Officer Pune
🏢 Tata Technologies
📍 Pune