The position is responsible for delivering call routing, IVR, multi-channel solutions. Work with stakeholders to convert business requirements into technical solutions as well as deliver these into a fully functional application or flow that meets the users needs. Deliver on strategic, technological visions by managing detailed analysis, design, and building out work flows to support the Contact Center Technology Platform Solutions team. Interact with technology vendors, internal stake holders to enhance processes and resolve problems.

Responsibilities

Required Job Qualifications:
Bachelors degree in Information Technology or MIS or 4+ years of work experience in designing, developing, deploying contact center solutions (Voice, IVR, and Multi-channel)
4+ years of configuration management tools
Proficient in SQL and ability to write queries
Experience in VXML scripting and IVR development.
Experience working with voice-related technologies including TTS ASR, NLP,NLU, and VoiceXML
Experience with large scale call center environments and deployments.




Capability to communicate effectively with technical and non-technical audiences.
Ability to lead and give technical direction as well as train and mentor.
Demonstrated excellent written and verbal communication skills.
Experience with Word, Excel, Presentation, Project, and Visio.
Excellent interpersonal skills with the ability to handle challenging situations.
A self-starter with the ability to work independently and in a team-oriented team setting.
Desire for continued technical growth
Take ownership of assigned tasks with minimal supervision
Work with various business teams to develop and provide complete solutions
Experience and knowledge of call center metrics and reporting concepts
Experience in CTI integrations
Knowledge of Networks/EXI hosts, VMware, systems
LI-Telecommute

Preferred Job Qualifications:
Contact center technology certifications
IVR design and developmen

📌 Sr Technical Business Consultant Kolkata
🏢 Health Care Service
📍 Kolkata