Location:
Bengaluru (Indiranagar)

Department:
Operations

Reports to:
Operations Manager

Experience:
Fresher to 1 Year

Employment Type:
Full time

About Lane

Lane is reimagining how India learns driving and experiences car ownership. From structured driving programs to car buying and selling within a trusted community, Lane is building a tech-enabled mobility ecosystem for first-time drivers. With robust early traction and a growing customer base, we are scaling our operations and looking for passionate people to help deliver an exceptional customer experience.

Role Overview

As a Support Intern / Associate, you will be the first point of contact for customers and help ensure a smooth experience throughout their journey with Lane. You will assist customers with queries, coordinate with internal teams, and support day-to-day customer operations. This role is ideal for freshers looking to start their career in customer support, operations, or customer success.

Key Responsibilities

Customer Support & Experience
Respond to customer queries via calls, WhatsApp,



and email.
Assist customers with class scheduling, rescheduling, and general service-related questions.
Provide timely updates and ensure customer concerns are addressed effectively.
Maintain a friendly, qualified, and customer-first approach.
Support customers from onboarding to course completion.
Gather customer feedback and share insights with the team.
Help improve the overall customer experience through proactive support.

Operations Support, Process & Reporting
Coordinate with instructors and internal teams for smooth service delivery.
Maintain accurate records of customer interactions and service requests.
Update spreadsheets and internal trackers regularly.
Track daily customer requests and resolutions.
Assist in preparing basic reports and operational updates.
Follow standard operating procedures and support process improvements.

Requirements
Fresher or up to 1 year

📌 Customer Support Associate Bengaluru (India)
🏢 Lane
📍 India