Monitor cyber security s for our global customers in a 24x7x365 operations team under minimal supervision of Team Lead. Mentor junior members of the team as well as assist the Team Lead in supervision.
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Outcomes:
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Mentor junior members of the team to help them learn and achieve their full potential.
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Respond independently to low and medium complexity incidents
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Assist the Team Lead in supervisory activities leading to a high-performance organisation.
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Under the overall supervision of Team Lead ensure that cyber security s from the SIEM and multiple sources are dealt with by the entire team within SLA. Communicate and escalate as per defined process.
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Train and motivate the team to follow documented playbook.
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Assist the Team Lead in ensuring quality of service across the team.
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Review and recommend topics for inclusion or upgrade in the playbook as well as current Use Cases or the refinement of existing ones.
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Adherence to defined SOC processes including housekeeping tasks. Adherence to the Information Security policies as defined by the company and customer.
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Measures of Outcomes:
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Innovation: Case Studies and value delivered to customer / Cyberproof.
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Team adherence to SLA as agreed with the customer.
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Productivity (Number of s addressed)
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Quality - Percent of tickets that met quality norms
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Adhere to process Nil NC during audits
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Evidence of skill development including training certification etc.
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Outputs Expected:
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Cyber Security Monitoring :
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Work in accordance with the Playbook under supervision of the team lead to monitor s in the CDC Platform / SIEM Tool etc. Ensure appropriate response in line with the SLA.
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