Handle day-to-day office operations and administrative activities. Attend incoming phone calls and respond to customer inquiries professionally. Maintain positive relationships with customers and ensure customer satisfaction. Provide information about company products and services. Follow up with existing and potential customers regarding their requirements. Record customer interactions and maintain accurate customer data. Coordinate with different departments to resolve customer issues promptly. Manage emails, appointments, and office correspondence. Prepare reports and maintain office records as required. Support the management team with general office administration tasks